Shipping Policy

Thank you for shopping with us! We want to make sure that your shopping experience is as seamless as possible. Below is everything you need to know about our shipping process:

Shipping Methods

Express shipping in the continental United States
Delivery time: 5-15 days(business days for In-stock products)
note: during peak order periods, delivery time may be extended to 15–30 days
Shipping fee: free（Free shipping on pergola kits, a shipping fee applies for accessories）

Shipping Country

We can only offer delivery to the United States.

Delivery Areas

We offer transportation services for delivery to the 48 contiguous United States.

Please note the following:

Unable to ship to APO/FPO and P.O. Boxes.
Unable to ship to Alaska, Hawaii, Puerto Rico, and international addresses at this time.

Order Processing

When you complete your order, we will process it for you within 48 hours.

Please note that orders may be delayed in the following cases:

National holidays and large-scale promotional activities. For example (Halloween, Christmas, Black Friday, Cyber Monday, anniversary sales, etc.)
Delayed processing of orders due to stock issues
Payment validation issues (if payment risk is detected, we'll verify your information before shipping, and confirm with you before shipping.)
Order information is incorrect or needs to be corrected (Incorrect delivery address, P.O. Boxes, Incorrect zip code, etc.)

Delivery Time

Delivery time is 3-15 business days

Please note that delivery may be delayed in the following cases:

The delivery address is a remote area
Holidays and bad weather during transportation
Failed delivery by carrier, Unable to reach the recipient

Tracking Orders

You will be notified of your order number and order tracking number by email when it is shipped. For specific inquiries about shipping details you can:

Contact us and provide your order number
Track your shipment using the number in your confirmation email (Link>>https://www.17track.net)

Damaged or Lost Items

If an item is damaged or lost in transit, you may contact us for a refund or exchange.

Please note:

Please refer to the return policy for the specific return process
Please check for damage when signing for your order
For damaged or missing packages please provide your order number and relevant photos or videos