The Gen 2 POWER+ motorized pergola comes in three elegant colors: Gray, White, and Gray with White Louvers. It can be installed freestanding in your backyard or wall-mounted against your home with the new wall-mounted layout, providing flexibility to match your outdoor space and lifestyle.
Expanded Sizes & Modular Design
This generation introduces larger size options: 13x16, 16x16, and 13x20 (4-post versions), and supports modular expansion to cover virtually any backyard area. Side wall options now include 16' and 20' side, making it easy to customize coverage for sun, wind, or privacy needs.
Motorized Louvers & Smart Control
Adjust the aluminum louvers up to 120° using the app or remote, controlling sunlight, shade, and airflow with ease. The built-in LED lighting is protected by a flexible silicone cover that bends up to 180°, ensuring durability and soft ambient lighting for evenings.
Improved Water & Power Management
Faster drainage: Rainwater is directed away 60% faster, preventing pooling.
Upgraded power ports: All posts have IP68 waterproof outlets, and optional post outlets can be customized.
Dual-direction drainage: Posts feature two pre-set drain openings for flexible water management.
Water-electric separation: Electrical and drainage systems are separated for safety and convenience.
Durable Construction for Every Season
Built with 6063-T5 high-pressure extruded aluminum and a triple anti-corrosion coating, the Gen 2 pergola structure is three times stronger than traditional designs. The motor operates quietly, and the pergola withstands strong winds (up to 165 MPH) and snow loads (up to 50 PSF).
Customizable Outdoor Living
Enhance your Gen 2 pergola with sliding glass doors, motorized roller shades, or privacy walls to create a fully tailored outdoor living space. With integrated power outlets and ambient LED lighting, this motorized pergola is designed to make your backyard functional, comfortable, and visually appealing year-round.
Appointments typically available within 7–14 business days
Flexible scheduling, including weekends (depending on location)
Cancellation Policy
Free cancellation or contractor change 48+ hours before appointment
10% fee for cancellations within 24 hours
Weather or contractor-related delays can be rescheduled at no additional cost
Up to $90 technician visit fee if installation cannot proceed due to customer-related issues.
Refunds processed within 48 hours
Total Price:
$4,999.00$6,999.00
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Total Price:
$4,999.00$6,999.00
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Ready to Ship | Estimated Shipping Time:Pre-Order | Estimated Shipping Time:Ready to Ship Estimated Shipping Time:Within 1-2 WeeksShips inBack In 1-2 Months
FlexPatio POWER+ PRO Gen 2 Motorized Pergola
Freestanding / Gray / 10' x 10'
x1
Note: Orders with pre-order items may ship in separate packages. In-stock items will ship first for faster delivery. (During peak periods, delivery may take 2–4 weeks.)
The Gen 2 POWER+ motorized pergola comes in three elegant colors: Gray, White, and Gray with White Louvers. It can be installed freestanding in your backyard or wall-mounted against your home with the new wall-mounted layout, providing flexibility to match your outdoor space and lifestyle.
Expanded Sizes & Modular Design
This generation introduces larger size options: 13x16, 16x16, and 13x20 (4-post versions), and supports modular expansion to cover virtually any backyard area. Side wall options now include 16' and 20' side, making it easy to customize coverage for sun, wind, or privacy needs.
Motorized Louvers & Smart Control
Adjust the aluminum louvers up to 120° using the app or remote, controlling sunlight, shade, and airflow with ease. The built-in LED lighting is protected by a flexible silicone cover that bends up to 180°, ensuring durability and soft ambient lighting for evenings.
Improved Water & Power Management
Faster drainage: Rainwater is directed away 60% faster, preventing pooling.
Upgraded power ports: All posts have IP68 waterproof outlets, and optional post outlets can be customized.
Dual-direction drainage: Posts feature two pre-set drain openings for flexible water management.
Water-electric separation: Electrical and drainage systems are separated for safety and convenience.
Durable Construction for Every Season
Built with 6063-T5 high-pressure extruded aluminum and a triple anti-corrosion coating, the Gen 2 pergola structure is three times stronger than traditional designs. The motor operates quietly, and the pergola withstands strong winds (up to 165 MPH) and snow loads (up to 50 PSF).
Customizable Outdoor Living
Enhance your Gen 2 pergola with sliding glass doors, motorized roller shades, or privacy walls to create a fully tailored outdoor living space. With integrated power outlets and ambient LED lighting, this motorized pergola is designed to make your backyard functional, comfortable, and visually appealing year-round.
Powder-coated surface resists UV, scratches, and corrosion, keeping your pergola looking new.
Optimized Rainwater Drainage System
Sloped louvers design and hidden gutters ensure rapid water runoff, keeping your pergola dry in all weather.
Transform With Pergola Side Walls
From Patio Privacy To Backyard Comfort
Hot Tub
Hot Tub
Your Private Backyard Hot Tub Haven
Create your own private spa retreat with the 13' x 20' POWER+ PRO Pergola. With adjustable louvers, privacy screens, and soft LED lighting, your hot tub stays cozy, comfortable, and ready for a soak any time of year.
Set the Mood in Seconds
Tilt the louvers for a sunset view or close them for a cozy soak—total comfort with just one touch.
Rain or Snow, Soak On
Rain, snow, or sunshine—your hot tub stays perfectly sheltered thanks to the louvered roof and built-in drainage.
Power Up the Chill
Plug in heaters, music, or mood lighting right from the pergola—no wires, no worries.
Hot Tub
Your Private Backyard Hot Tub Haven
Create your own private spa retreat with the 13' x 20' POWER+ PRO Pergola. With adjustable louvers, privacy screens, and soft LED lighting, your hot tub stays cozy, comfortable, and ready for a soak any time of year.
Set the Mood in Seconds
Tilt the louvers for a sunset view or close them for a cozy soak—total comfort with just one touch.
Rain or Snow, Soak On
Rain, snow, or sunshine—your hot tub stays perfectly sheltered thanks to the louvered roof and built-in drainage.
Power Up the Chill
Plug in heaters, music, or mood lighting right from the pergola—no wires, no worries.
Outdoor Bar
Outdoor Bar
Raise the Roof on Your Backyard Bar
Upgrade your outdoor entertaining with the 13' x 20' POWER+ PRO Pergola. With sliding glass doors, motorized shades, and privacy shutter walls, it creates a stylish backyard bar that’s comfortable in any season.
Instant Party Mode
One-touch shades lift, instantly setting the scene for fun with family and friends at your outdoor bar.
All-Season Hosting
From spring margaritas to fall ciders, enjoy your backyard bar rain or snow, no matter the season.
Built-In Convenience
Shelves, racks, and a mini-fridge—all powered by pergola outlets and protected from the elements.
Outdoor Bar
Raise the Roof on Your Backyard Bar
Upgrade your outdoor entertaining with the 13' x 20' POWER+ PRO Pergola. With sliding glass doors, motorized shades, and privacy shutter walls, it creates a stylish backyard bar that’s comfortable in any season.
Instant Party Mode
One-touch shades lift, instantly setting the scene for fun with family and friends at your outdoor bar.
All-Season Hosting
From spring margaritas to fall ciders, enjoy your backyard bar rain or snow, no matter the season.
Built-In Convenience
Shelves, racks, and a mini-fridge—all powered by pergola outlets and protected from the elements.
Outdoor Retreat
Outdoor Retreat
Relax, Dine, and Work in Your Outdoor Retreat
Step beyond the glass doors and into tranquility. The 13' x 20' POWER+ PRO Pergola turns your deck into a refined outdoor sanctuary—complete with motorized shades, sliding glass walls, and plush seating for slow mornings, sunset views, and effortless entertaining.
Effortless Comfort, Perfectly Tuned
With adjustable louvers and motorized shades, you can shape the light, breeze, and privacy to match every mood.
Designed for Every Moment
Whether you’re reading in the afternoon glow or sharing a quiet drink at dusk, your retreat is always calm, comfortable, and inviting.
Seamless Connection, Inside and Out
The sliding glass doors create a natural flow between home and nature—expanding your living space with elegance and ease.
Outdoor Retreat
Relax, Dine, and Work in Your Outdoor Retreat
Step beyond the glass doors and into tranquility. The 13' x 20' POWER+ PRO Pergola turns your deck into a refined outdoor sanctuary—complete with motorized shades, sliding glass walls, and plush seating for slow mornings, sunset views, and effortless entertaining.
Effortless Comfort, Perfectly Tuned
With adjustable louvers and motorized shades, you can shape the light, breeze, and privacy to match every mood.
Designed for Every Moment
Whether you’re reading in the afternoon glow or sharing a quiet drink at dusk, your retreat is always calm, comfortable, and inviting.
Seamless Connection, Inside and Out
The sliding glass doors create a natural flow between home and nature—expanding your living space with elegance and ease.
Outdoor Lounge
Outdoor Lounge
Make Your Backyard the Go-To Lounge
The 13' x 20' POWER+ PRO Pergola brings the perfect mix of dining, drinks, and relaxation to your yard. With louvered side walls, motorized shades, and sliding glass doors, this lounge is ready for casual brunches, sunset cocktails, or just unwinding with friends.
Flex Your Space
Adjustable louvers, shades, and sliding doors let you create the vibe you want—open, airy, or private—no matter the time of day.
Dine, Drink, or Lounge
From meals at the bar and countertop prep to cocktails on the lounge side, every corner is designed for comfort and convenience.
Smartly Equipped
Integrated outlets and shelving keep your essentials close—lights, speakers, and appliances all ready to go without clutter or hassle.
Outdoor Lounge
Make Your Backyard the Go-To Lounge
The 13' x 20' POWER+ PRO Pergola brings the perfect mix of dining, drinks, and relaxation to your yard. With louvered side walls, motorized shades, and sliding glass doors, this lounge is ready for casual brunches, sunset cocktails, or just unwinding with friends.
Flex Your Space
Adjustable louvers, shades, and sliding doors let you create the vibe you want—open, airy, or private—no matter the time of day.
Dine, Drink, or Lounge
From meals at the bar and countertop prep to cocktails on the lounge side, every corner is designed for comfort and convenience.
Smartly Equipped
Integrated outlets and shelving keep your essentials close—lights, speakers, and appliances all ready to go without clutter or hassle.
Outdoor Office
Outdoor Office
Make Remote Work Feel Like a Retreat
Work surrounded by nature, not walls. Our POWER+ pergola creates the perfect outdoor office, with four sliding glass doors that invite sunshine and breeze while keeping distractions out.
Elevate Productivity in Nature
Work with sunlight and fresh air-no more stuffyhome offices.
Seamless Connectivity
Built-in outlets and USB ports keep your devices powered—work effortlessly, no cords required.
Peace and Focus in Your Backyard
Glass panels and louvered walls reduce distractions—focus in a semi-enclosed, peaceful space.
Outdoor Office
Make Remote Work Feel Like a Retreat
Work surrounded by nature, not walls. Our POWER+ pergola creates the perfect outdoor office, with four sliding glass doors that invite sunshine and breeze while keeping distractions out.
Elevate Productivity in Nature
Work with sunlight and fresh air-no more stuffyhome offices.
Seamless Connectivity
Built-in outlets and USB ports keep your devices powered—work effortlessly, no cords required.
Peace and Focus in Your Backyard
Glass panels and louvered walls reduce distractions—focus in a semi-enclosed, peaceful space.
Outdoor Gym
Outdoor Gym
Train Outdoors Without Sacrificing Comfort
Crush workouts from sunrise to sunset in your 10' x 13' POWER+ PRO Pergola. With built-in power for your fitness gear, adjustable louvers for fresh-air cardio, and UV-blocking shades or rain-resistant cover, this smart pergola bends to your routine—keeping you cool, dry, and energized no matter the weather.
Health & Wellness Hub
Turn your backyard into a health hub where fitness, relaxation, and family time come together.
Weatherproof Workouts
Open or close the louvers with a tap so you can work out in sun, rain, or wind—anytime.
Fresh-Air & Natural Light
Louvers and side shades deliver airflow and sunlight for a truly open-air gym experience.
Outdoor Gym
Train Outdoors Without Sacrificing Comfort
Crush workouts from sunrise to sunset in your 10' x 13' POWER+ PRO Pergola. With built-in power for your fitness gear, adjustable louvers for fresh-air cardio, and UV-blocking shades or rain-resistant cover, this smart pergola bends to your routine—keeping you cool, dry, and energized no matter the weather.
Health & Wellness Hub
Turn your backyard into a health hub where fitness, relaxation, and family time come together.
Weatherproof Workouts
Open or close the louvers with a tap so you can work out in sun, rain, or wind—anytime.
Fresh-Air & Natural Light
Louvers and side shades deliver airflow and sunlight for a truly open-air gym experience.
Outdoor Kitchen
Outdoor Kitchen
Turn Your Patio Into a Full-On Kitchen
Fire up the grill under your electric pergola—then close the slats at the touch of a button when weather turns. With built-in LEDs, side shades, and auto sensors, you’ll cook, dine, and entertain outside worry-free all year. Smart, sturdy, and built for real American families.
Seamless Indoor-Outdoor Flow
Create a true second kitchen by prepping, cooking, and serving right in your yard—no more back-and-forth.
Effortless Entertaining
Keep guests comfortable under shelter, with integrated lights and side shades that let you host from brunch through starlight.
Customizable Layout
Combine built-in grills, countertops, and storage to fit your family’s cooking style and space.
Outdoor Kitchen
Turn Your Patio Into a Full-On Kitchen
Fire up the grill under your electric pergola—then close the slats at the touch of a button when weather turns. With built-in LEDs, side shades, and auto sensors, you’ll cook, dine, and entertain outside worry-free all year. Smart, sturdy, and built for real American families.
Seamless Indoor-Outdoor Flow
Create a true second kitchen by prepping, cooking, and serving right in your yard—no more back-and-forth.
Effortless Entertaining
Keep guests comfortable under shelter, with integrated lights and side shades that let you host from brunch through starlight.
Customizable Layout
Combine built-in grills, countertops, and storage to fit your family’s cooking style and space.
Peter’s 10×10 POWER+ pergola sits right by the infinity pool, creating a cozy, shaded spot for lounging, reading, or hanging out with friends. LED lights, adjustable louvers, and roll-up screens make it perfect for day or
Turning a Garden Corner into the Perfect Family Hangout
Ziang transformed a quiet garden corner in San Rafael into a cozy, semi-enclosed dining area. With greenery, a POWER+ pergola, and a warm wood-and-wicker setup, it’s now the perfect spot for family meals and weekend
This is the part of the backyard everyone naturally ends up in. Whether it’s hanging out by the pool, chatting on the sofa, or just enjoying some fresh air, the pergola makes it comfortable any time of day. Open it up when
Our backyard finally feels like a place where we can truly unwind. Living in the Willamette Valley means lots of rain and cloudy days, so creating an outdoor space that still feels bright, warm, and inviting was really important to us.
Brett turned his backyard into a true at-home resort with two 13x20 POWER+ PRO Pergolas—one by the pool with privacy walls, heaters, and a cozy fire-pit lounge, and another attached to the house with glass
Relaxing by the Infinity Edge Pool
@Pater
Anaheim, CA
Turning a Garden Corner into the Perfect Family Hangout
@Ziang
San Rafael, CA
A Modern Backyard Retreat for the Whole Family
@Leo
Chino, CA
Confidence on Every Hill Confidence on Every Hill
@Ariel
Sherwood, OR
Two-Zone Backyard Retreat in Omaha
@Brett
Omaha, NE
FlexPatio in Real Life
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Customer Reviews
Overall rating: 4.4 / 5 from 79 reviews.
I love my flex patio, was fairly easy to put up with 3 people. Had some problems with damaged product when it arrived due to poor packaging. Distributed stood behind it and shipped me new parts. Would make some recommendations to improve product. Product is being sold as plug it in to a receptacle. Who buys a nice pergola like this and plugs it in? Needs to be ready to hard wire . Plugging into a receptical with an extension cord run across the ground for someone to trip over is cheeze. I wired it and all is good . Just constructive advise. I love it and would do it again.
We got 2 instead of 1 large one so now we have 2 that we can't control bc the electric is so far away and the remotes broke within weeks. I got the r bridge but that's not working either. Not impressed with anything so far. Algae comes out the bottom of 2 base supports but not from the other pagoda which is worrisome. Customer service is sketchy.
We recently installed a FlexPatio pergola in our backyard, and it has completely transformed our outdoor space. Our primary goal was to create more privacy around our hot tub, and this pergola delivered exactly what we were looking for.
The design is modern, sleek, and high-end looking. It blends perfectly with our patio and immediately makes the entire area feel more like an outdoor resort than a backyard. The added privacy has made our hot tub much more enjoyable, allowing us to relax without feeling exposed to neighbors.
The quality of the materials exceeded my expectations. The structure feels sturdy and well-built, and once installed, it became an impressive focal point of our outdoor living area. We've already received numerous compliments from friends and neighbors asking where we purchased it.
Another thing we love is how functional it is. Beyond providing privacy, it adds shade during the day and creates a comfortable gathering space for evenings outdoors. The pergola has essentially given us an extra "room" outside that our family uses every day.
Installation required some effort, but the final result was absolutely worth it. Looking back, this has been one of the best investments we've made in our home and outdoor lifestyle.
After some minor setbacks with shipping, I finally got my entire order, I will say the product is extremely nice,
Ease of installation was a very big plus for me. You get what you pay for and this is an expensive product, but after it’s all said and done, I’m extremely pleased with how everything transpired.
Ordering and delivery was exceptional. The guys I hired to put it together were very impressed with the quality and directions. They were saying that they were going to look into buying them for themselves and recommend them to their customers. The screens give more shade than I had even hoped for, and the LED lights and power station being included was a bonus! So far- very happy with my decision!
My wife and I love the pergola. Set up was not too bad. We had 3 people. It did take us about 8ish hours to put up the pergola itself not including the attachments. Underneath stayed dry during some rain. The lights are great, I only wish that it had a warm light setting, but to me, it not enough to take anything away from the review. I do have this on my deck. Everyone has loved it
We put up our pergola here in coastal North Carolina. It completely changed how we use our backyard. We finally have a nice shaded spot to relax and enjoy the view.
The best part is not having to cover the furniture or bring in the cushions every time it rains. My husband, who's in his 60s, built it mostly by himself and said the instructions were easy to follow. We added a strip of weather seal where it meets the wall and that stopped a little bit of dripping.
It looks amazing, feels super sturdy, and everyone who visits loves it. We've already told a bunch of friends about it.
We love our new FlexPatio pergola by the lake. It looks amazing and makes our patio so much more fun. We can hang out, play, even dance outside without worrying about the rain. The motorized features are so convenient. I can open or close the louvers, lights and shades with a remote, and it even has outlets so I can charge my phone. For the price, nothing else really compares. The warranty and trial gave us peace of mind.
We just set up our FlexPatio pergola in the backyard garden and it looks amazing! The whole space feels upgraded, can't wait to spend more evenings out here.
I set up my FlexPatio POWER+ PRO pergola with the hot tub underneath. The LED lights look great at night while we relax, and I'm already thinking about adding privacy walls and roller shades.
The 13x13 FlexPatio pergola is up and running, and the LED lights look great at night. My patio is still a bit messy with chairs and tools around, but the pergola itself works perfectly.
Delivery was smooth and the pergola was very well packed. Assembly went fine with two people, everything fit nicely. Love the finish and lights, only wish the heater had arrived sooner.
We added this incredible heavy-duty aluminum pergola to our backyard, and it completely upgraded our space. My husband now has a sheltered outdoor kitchen where he can make pizza, rain or shine. The motorized louvers and roller shades give full control over sun and privacy, and the built-in LED lighting sets the mood. With plug-and-play power outlets, everything's easy, he loves cooking outside with the lights changing, shades lowered, and music playing. Love it!
Very good product. I watched the install videos a few times before we got started, and the setup went smoothly. My son and son-in-law helped out. We got most of it done in one afternoon.
All the parts were labeled clearly. The roof louvers took the longest, but everything else was pretty straightforward.
At first, the motorized shades weren't responding, but customer support got back to us right away and sent over a troubleshooting video. After all we got it done the same day.
I was super excited to be invited as one of the first FlexPatio beta users. After a hurricane last year destroyed our old patio cover, we hadn't installed anything new until I found this. I ordered the 10x13 model with 6-inch posts, and it arrived 11 days later. Since I wanted to run the electrical wiring underground, I hired a local contractor for the installation. They had it fully assembled in just 5 hours. For me it didn't seem too hard to DIY either. The only thing that took a bit of time was getting the motorized shades paired with the remote correctly. My kids and I love how the pergola turned out.
The customer service rep I spoke to on the phone was very patient, we talked for over 20 minutes, and I also received a bunch of helpful follow-up emails from their team. They offer a 100-day trial, full refund if you're not satisfied, which gave me the confidence to place the order. Once it arrived, I knew right away I wouldn't be sending it back. Shipping was quick since the warehouse is local in PA. Came in 9 boxes, all in perfect shape.
They recommended an installer they work with here in PA, which saved me a lot of hassle (and money).
Now I spend nearly every evening under the pergola. There's a built-in outlet where I plug in our mosquito repellent. Once the heater is restock, I'll definitely be adding it to the setup. Very happy with it.
I've gotta say, working with FlexPatio was a great experience from start to finish. I had some questions before buying, so I gave them a call, someone actually answered right away (which is rare these days), and walked me through everything without any pressure. Super helpful.
Ordering was easy, and shipping was on time.(about 7days) No delays, no drama. Everything showed up well-packaged, and all the parts were clearly labeled.
I got my neighbor and a couple of friends to help with the install, we knocked it out in under 3 hours. The instructions were clear, and we didn't need to call in a pro. Honestly, way smoother than I expected.
Now here's the part I love: the power outlet on post. No more ugly extension cords running across the patio. The posts have outlets and USB ports built right in, so I plugged in my lights, Bluetooth speaker, even a small outdoor fan, super convenient. Didn't have to hire an electrician, which saved me a bunch of money.
I'm already planning to use it for everything - morning coffee, weekend BBQs, even some work-from-home days out there. It honestly feels like I've added a whole extra room to the house. With the motorized louvered roof , led lights, and clean modern design, it's 100% worth it.
Looked at a ton of pergola options over the past few weeks, finally l found FlexPatio last week and gave them a call. They picked up instantly and walked me through all my questions. Super impressed with the support! The pergola itself? Amazing. Motorized, modern, and the best part - I didn't need to call an electrician. The posts come with built-in power outlets, so I plugged everything in myself. Saved $$$ right there. My brother and a couple family members helped out and we finished the setup in less than 3 hours. Smooth!
Love our Flex Patio! this product is well made and looks beautiful in our yard. Slight disappointment is quality control before packing; there were scratches on the beams definitely prior to shipping. Flex Patio did supply touchup paint.
Total nightmare dealing with them.
I ended up canceling my order and getting a full refund due to the following set backs by the seller
lack of commuinications (only responds to emails and takes long time to respond)
Taking longer than promised to ship my order
Refusal to answer the phone or call back (called them and txt’ed them on whatsapp many times and requested a call back)
Terrible logestics (unable to solve shipping and delivery issues with trucking company and got me involved with carrier to have my order delivered to me and never got delivered)
Shipped my order to a different state and denied my order was even picked up from them (was called by the carrier to deliver my order to an address in Texas instead of Illinois and when i called the seller they said my order could not be picked up from the wearhouse due to its size . Either not telling the truth or my info was leaked)
I wish I could have reviewed the actual Pergola instead of the company that i dealt with.
Bought the pergola first gen but a few days later the 2nd gen was released. Flex was flexible enough to let me modify the order and get the 2nd gen. This was first part of the amazing experience.
Then came the bad. Extremely delayed delivery. Want to be clear it was on Ceva and pilot/maersk but still… damaged parts, impolite drivers the whole nine.
But back to flex, they helped get things on track and were very communicative. Parts left the warehouse just fine it’s the 3PLs in the middle messing things up.
Excited for many days/nights in both summer and winter. Love how modular this thing is.
Overall, I had a very frustrating experience purchasing and having my pergola delivered.
Initially, I purchased a model that was attached but was told the item was not in stock until the following month. This was communicated after I had completed my purchase. Due to the item not being stocked, I chose an item I was told would be in stock and available for immediate delivery. In short, my order was shipped two months after and way past the date I was told my initial selection would be restocked at the warehouse.
Additionally, the courier scheduled and canceled delivery unexpectedly on three separate occasions causing me to miss time away from work without pay.
The actual install was the only thing I would say went "smooth"; however, I did notice a dent on one of the beems. Small but significant considering how much I've paid.
I would not recommend or purchase again from Flexpatio. Happy to share any additional feedback and email threads showing the above exchanges.
Cheers,
Michael Borja
It is absolutely incredulous that Flex Patio is asking us for a review.
Here are the facts.
On April 29, 2026, we paid $14,593 for a pergola. On May 25, 2026, it was delivered., sort of. The driver and I stood there looking at broken glass everywhere in the back of the truck. Who delivers glass in cardboard boxes???
Ever since that day, to put it mildly, it has been a total s***show.
Flex Patio has emailed us a handful of times, but that is it. There was going to be another shipper to deliver an undamaged pergola. But that apparent shipper canceled, it seems, because the pergola was too large for them to handle.
The last email we have from Flex Patio, dated Saturday, June 14, 2026, said "I'd like to reassure you that it [the pergola] is nearly ready for shipment ... [and] we will provide you with tracking information by this week at the latest."
Well, last week came and went, and we still have no evidence Flex Patio is doing anything substantial to see that we receive an undamaged pergola for the nearly $15,000 we paid them almost two months ago now.
(Flex Patio did send back to us $400 after the damaged delivery: perhaps that was the cost of the shipping; also, the fan and heater have been delivered; but we do not know if they are damaged, because they are still in their boxes, not to be opened unless and until we actually receive the pergola to be built).
This company could improve by doing its own shipping or at least having very reliable vendors for that. It could also improve by having much more responsive customer service. Under the circumstances--the expense of the item, the damaged delivery, the time that has passed and continues to do so--emails simply are not adequate.
In sum, we spent nearly 15k almost two months ago and still don't have what we paid for or know when we will receive it, undamaged.
The overall pergola is nice and was fairly easy to put together. The issue I had was that the boxes the pergola came in were pretty beaten up, so much so we had scratches on the beams, most minor but one pretty significant. Two of louvers for the ceiling were bent and scratched pretty deep and unusable. Customer service has been excellent, I have received touch up paint and they are sending replacement louvers.
The order was easy to place ,but the shipping was less than expected as it was late by three weeks. Customer Support was also slow in its response to shipping and constructing of the pergola. The pergola itself is a great product and I hope FlexPatio works on its logistics and Customer Support.
I ordered it in early May! When I ordered it, it said it would be here May 26. Here we are on 10 June and it still hasn't even shipped...You have to do better than this BS. :( If it's not here soon just give me my F'ing money back.
I had an extremely disappointing experience with FlexPatio.
The company was very responsive when it came to making the sale, but once payment was made, communication became extremely difficult. Phone calls and messages were not returned, and getting updates on my order was nearly impossible.
I paid thousands of dollars for my purchase, but after more than two months, I have received less than 20% of the parts. Some of the parts that did arrive were damaged, and I am still waiting for the remaining components.
The lack of communication, delays, and damaged shipments have been incredibly frustrating. At this point, I feel completely ignored as a customer. Because of this experience, I am filing a complaint with the Better Business Bureau (BBB) and exploring legal options.
Based on my experience, I cannot recommend FlexPatio and would strongly advise potential customers to do thorough research before placing an order.
Love the Pergola went together fairly easily but it is heavy you definitely need 3 people when dealing with the 16 footers. I wish the communication was better from order to delivery. Didn’t know when or how long until delivery hard to schedule man power when nobody has a clue on when it would arrive.
Flexpatio kept us informed throughout the build and delivery of the product. They were always proactive in communicating the status of the build and the delivery to our home couldn't have been easier. The installation instructions were easy to follow. We love the quality and design of the pergola and enjoy the complements we receive from guests.
